Your payment is held until your order arrives.
SnapDuka Protect lets you pay a social seller up front without taking their word for it.
Your money is held, not sent
When you pay with Protect, SnapDuka holds your payment. The seller can see that you have paid, but they cannot withdraw it yet.
You get a delivery code
When the seller sends your order, we send you a six-digit code by WhatsApp or SMS. You can also see a fresh code on your order tracking page at any time.
Give the code only when you have your order
The rider asks for the code at your door. Give it once the order is in your hands. If you collect it yourself, show the code to the seller then. Nobody from SnapDuka will ever ask you for it.
Something wrong? Tell us before the seller is paid
After delivery you have 24 hours to report a problem from your tracking page. Your payment stays held while SnapDuka looks into it, and we either release it to the seller or refund you.
If you never confirm
If the order is not confirmed and nothing is reported within 7 days of dispatch, delivery is confirmed automatically and the seller is paid. A courier’s own delivery report can shorten that wait.
What it costs
A Protect fee of 1.5% of your order, at least GH₵1.00 and at most GH₵20.00. It is shown at checkout before you pay, and you can choose to pay without Protect.